JHJ Commerce Challenges
Prior to the start of the collaboration with Cargomate (Boloo Forwarding), JHJ-Commerce experienced significant challenges in the logistics process from China to Europe. Arranging transport directly with the supplier in China was time-consuming and complex, mainly due to the need for continuous communication about status updates and the administrative burden of adjustments and payments afterwards.
Cargomate Solution
The switch to Cargomate (formerly Boloo Forwarding) significantly simplified the logistical process for JHJ-Commerce. The platform provided a clear overview of all shipments, which was a huge improvement compared to keeping track of shipments individually with each supplier. And there were quite a few of them.
Benefits of working together
The biggest gain for JHJ Commerce was the saving of time, which is considered to be the most valuable benefit. Cargomate's well-organized platform and efficient customer service ensured that JHJ-Commerce was supported quickly and effectively every step of the way. The transparent pricing via the calculator provided clarity about the costs in advance, so there were no unpleasant surprises.
Customer Service and Satisfaction
Cargomate's customer service experiences were extremely positive; every contact led to quick and effective help. The combination of good prices, transparency about costs and the ease of use of the platform resulted in a high level of satisfaction with JHJ-Commerce.
Points for improvement and dreams for the future
Despite the many advantages, JHJ-Commerce sees room for improvement for Cargomate in its support for HS codes. This is a pretty tricky topic. The ultimate dream goal is to build a stable brand outside Bol.com om, where customers are drawn to the website by brand awareness and the reputation for quality products and excellent service.
With the support of Cargomate (Boloo Forwarding), JHJ-Commerce has overcome important logistical challenges. JHJ-Commerce is confidently looking forward to a future with the development of a new brand, with a focus on its own webshop and social media, in order to build a sustainable brand
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